How to order Once you find the product you want, select the specifications and other options and click "Add to Cart".

[Cart screen]

・Whether to gift wrap or not ・Use points (Only for registered members. Please enter the number and press the "Use points" button.)
・Enter date and time if specified (if not entered, ship as soon as possible)
Click "Proceed to checkout".

[Payment screen]

If you are not logged in, log in and enter your delivery address.
If you have a gift card or coupon code, enter it here.

Once you have confirmed that the discount has been applied, click "Proceed to Select Shipping Method". Select the shipping screen and click "Proceed to Payment". Select a payment method and confirm the billing address. If the recipient is different from the orderer (e.g. for gift shipping), select "Use a different billing address". Once you have completed the payment, your order is complete.

An order confirmation email will be sent to your registered email address, so please check it.
* For products that are in stock, orders placed before 12:00 will be shipped on the same day, and orders placed after 12:00 will be shipped the next day.
You can specify a delivery date, but if no date is specified we will ship as soon as possible.

For products that are in stock, orders placed before 12:00 on the same day will be shipped on the same day, and orders placed after 12:00 will be shipped the next day. You can specify a date and time, but if you do not specify a date and time, we will ship the product as soon as possible.
* If you fill in the remarks column, we will ship the item after confirming the contents, so it will be shipped after a business day (weekday). Thank you for your understanding. Please be careful during consecutive holidays.

All shipments are sent by Yamato Transport Co., Ltd.
Once the product is ready to be shipped, we will send you a shipping email with the tracking number. You can check the shipping status by entering the tracking number in the "Yamato Transport Parcel Inquiry System".

Please enter the tracking number we provided to you in "xxxxxxx".

http://jizen.kuronekoyamato.co.jp/jizen/servlet/crjz.b.NQ0010?id=xxxxxxx

*Please note that we do not deliver to business offices.

If you have any inquiries regarding "changing the delivery instructions" or "changing the delivery address" after the product has been shipped, or "the product has not arrived by the specified time", please check the shipping slip number and contact us directly using the details below.

Yamato Transport Co., Ltd. Service Center Toll-free number: 0120-01-9625
Business hours: 08:00-21:00

Our shipping is outsourced to a delivery service.
Your order will be processed 24 hours a day, 365 days a year through our automated system and shipped immediately.
Therefore, we cannot accept cancellations or changes to your order, even immediately after it has been placed.
Please note.
In addition, on Saturdays, Sundays, and holidays, we are only open for delivery operations, and we cannot respond to inquiries or changes or cancellations to orders made over the phone.
If your order is cancelled due to an extended absence or refusal to accept it, we may refuse to allow you to use our online store in the future.

【Notes】
If you return the product for your own reasons, you will be responsible for the return shipping costs and handling fees.
Please be aware of this in advance.

Delivery by courier: 600 yen Nekoposu delivery: 250 yen Free shipping for purchases of 10,000 yen or more

*If the delivery address is Hokkaido, Okinawa, or a remote island, a shipping fee of 1,000 yen will be charged. Please note in advance.

We take great care in managing our products, but in the unlikely event that the product you receive is the wrong product, the wrong quantity, or a defective product, we will replace it at our expense. In that case, we apologize for the inconvenience, but please contact us. However, please note that we cannot accept returns or exchanges after the product has been used or worn.

If the size does not fit or there is any problem with using or wearing the item, but it has not been worn,
If you wish to exchange the item for your own reasons, you may do so by purchasing a new item (within 7 days of arrival). Please return the item at your own expense, and we will refund you once we receive the item.
* Please note that the fees for refunds will also be borne by the customer.

Note 1) Please be sure to contact us in advance via the inquiry form regarding return or exchange procedures.
Note 2) Sale items cannot be returned unless there is a defect in the product.
Note 3) We cannot accept returns due to customer convenience.
Note 4) Sale items can only be exchanged if they are in stock.

【Notes】

If the return is due to a reason other than a defect, the customer will be responsible for the return shipping costs and handling fees.
Please be aware of this in advance.