Frequently Asked Questions
FAQ
About your order
About year-end and New Year shipping
We will be closed from December 27, 2022 (Tuesday) to January 9, 2023 (Monday).
We will be closed for shipping and inquiries during the period.
Orders placed by December 26th (Monday) will be shipped within the year, and New Year's shipments will start sequentially from January 10th (Tuesday). We apologize for the inconvenience and ask for your understanding.
I don't know how to order
How to order Once you find the product you want, select the specs and other options and click "Add to Cart".
[Cart screen]
・Presence or absence of wrapping ・Use of points (For registered members only. Enter the number and press the "Use points" button.)
・If there is a date and time specified, enter it (if not entered, it will be shipped as soon as possible)
Click "Proceed to checkout".
[Payment screen]
If you are not logged in, log in and enter your delivery address.
・If you have a gift card or coupon code, enter it.
After confirming that the discount has been applied, click "Continue to shipping method selection". Select the shipping screen and click "Proceed to payment". Select a payment method, check the billing address, and select "Use a different billing address" if the shipping address is different from the orderer's address, such as when sending a gift. Once payment is complete, your order is complete.
Please note that an order confirmation email will be sent to your registered email address.
*Usually, for products that are in stock, orders placed by 12:00 on the same day will be shipped on the same day, and orders placed after 12:00 will be shipped the next day.
You can also specify the date and time, but if there is no specification, we will ship as soon as possible.
When will you ship it?
For items that are in stock, orders placed before 12:00 will be shipped the same day, and orders placed after 12:00 will be shipped the next day. Inquiries on Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays will be handled on the next business day (Monday, etc.).
You can also specify the date and time, but if there is no specification, we will ship as soon as possible.
Who is the shipping company?
All items are shipped by Yamato Transport Co., Ltd.
When the product is ready to be shipped, we will send you a shipping email with the tracking number. You can check the shipping status by entering the tracking number in the "Kuroneko Yamato Package Inquiry System".
Please enter the slip number that we contacted to "xxxxxxx".
http://jizen.kuronekoyamato.co.jp/jizen/servlet/crjz.b.NQ0010?id=xxxxxxx
* We do not ship to sales offices. Please note.
For inquiries such as "change of delivery designation", "change of delivery address" after product shipment, or "product has not arrived even after the specified time", please check the slip number and contact the following directly. Please contact me.
Yamato Transport Co., Ltd. Service Center <br>Toll-free: 0120-01-9625
Business hours: 08:00-21:00
Can I cancel my order?
You can cancel your order immediately after completing your order.
[If you have not received a shipping completion email from us]
Cancellation is possible. Please contact us.
[If you have received a shipping completion email from us]
Cancellation is not possible at this point. After receiving the item, please contact us by phone, email, or contact us to let us know that you wish to return the item.
【Notes】
In the case of returns due to customer reasons other than initial defects, the customer will be responsible for the round-trip shipping and handling charges. Thank you for your understanding.
About payment method
What kind of payment method?
- credit card
- Cash on delivery (※ cash on delivery fee is borne by our company)
- amazon pay
- google pay
- apple pay
- Postpay (Payday)
Credit card * If the total purchase amount exceeds 300,000 yen (excluding tax), credit cards cannot be used. Services such as custom orders, repairs, club rentals, shaft exchanges, and grip exchanges cannot be used.
COD (Yamato Transport)
Please pay in cash. We will bear the cash on delivery fee. If you pay by cash on delivery, we will bear the cash on delivery fee. * If the total purchase amount exceeds 300,000 yen (excluding tax), cash on delivery cannot be used. We will ship it as soon as it is ready. Please pay the delivery person.
Postpay (Payday)
- No credit card or pre-registration required.
- Shop now with just your email address and mobile number.
- No matter how many times you shop in a month, you can pay all at once in the next month.
- Payment must be made by the 10th day of the following month by convenience store payment, bank transfer, or account transfer.
[Flow of use]
① Select "Pay Later" as the payment method and enter your email address and mobile phone number.
② Enter the 4-digit verification code sent by SMS to complete your purchase.
③ We will inform you of the billed amount by email and SMS between the 1st and 3rd of the following month.
④ Please pay by convenience store payment, bank transfer, or account transfer by the 10th of the following month.
[About fees]
Account transfer: Free Bank transfer: Depends on the financial institution Convenience store payment: Maximum 356 yen (tax included)
In addition, if you verify your identity from the Payday app, you can use convenient functions such as 3 installment payments** with no split fee* and budget settings to prevent overuse.
Click here to download the Payday app
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play Store: https://play.google.com/store/apps/details?id=com.paidy.paidy
*Only bank transfers and account transfers are free of charge
**Available only for one-time usage of 3,000 yen or more
What is the shipping cost?
Shipping fee 600 yen Cash-on-delivery fee free Free for purchases over 10,000 yen
*If the destination is Hokkaido, Okinawa, or a remote island, a shipping fee of 1,000 yen will be charged. Please note.
About shipping
What is the date and time specified?
You can specify when ordering. If not specified, we will ship as soon as possible. .
The period and time that you can specify will vary depending on the delivery area and the time of the order. Please select after checking in the "Delivery date and time designation" column when ordering. However, due to road traffic conditions on the day of delivery, there may be cases where the desired date and time may be delayed. Please note that the specified date and time are only a guideline.
On Saturdays, Sundays, public holidays, the year-end and New Year holidays, and the summer season, we will respond after the next business day, so we may not be able to deliver on the desired date and time. Please note.
others
I want you to issue a receipt
After receiving the order, select the order from My Page or the order email and print it yourself. If you do not have an account and wish to issue a receipt, the enclosed invoice will be your receipt.
I want to return
We pay close attention to product management, but in the unlikely event that a "wrong product", "wrong quantity", or "defective product" occurs, we will replace it at our shipping cost. In that case, please contact us. However, please note that we cannot accept returns or exchanges after the product has been used or worn.
If the size does not fit or there is a problem with using or wearing, only if you have not worn it,
We accept exchanges for any reason, but only within 7 days after arrival. In this case, the shipping fee will be borne by the customer. *Please note that the customer will be responsible for the handling fee for the refund.
Note 1) Please be sure to contact us in advance using the inquiry form regarding procedures for returns and exchanges.
Note 2) Sale items cannot be returned unless there is a problem with the item.
Note 3) We cannot accept returns due to customer's convenience.
Note 4) Sale items can only be exchanged if they are in stock.
【Notes】
In the case of returns due to customer reasons other than initial defects, the customer will be responsible for the round-trip shipping and handling fees.
Thank you for your understanding.
Do you have any other questions?
Please contact us via the inquiry form or by phone.
Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays will be handled after the next business day.
AM10:00~PM5:00 (excluding weekends and holidays)