FAQ

Frequently Asked Questions

About your order

I don't know how to order

How to Order When you find the product you want, select the specifications and other options, and click "Add to Cart". Check the contents of your cart and continue shopping, or click "Proceed to Checkout" and click "Payment Method". "Select" → "Select destination" → "Select delivery date and time". Check the order details carefully and click the "Order" button to complete the order.

Please note that an order confirmation email will be sent to your registered email address.
*Please refer to the order confirmation email for the estimated delivery date.

When will you ship it?

For items that are in stock, orders placed before 12:00 will be shipped the same day, and orders placed after 12:00 will be shipped the next day.

You can also specify the date and time, but if there is no specification, we will ship as soon as possible. In addition, regarding bank transfer, it will be shipped after payment is confirmed.

Please transfer the amount to the designated bank account within 7 days after receiving the order confirmation email. After 7 days, the order will be treated as cancelled. note that.

Who is the shipping company?

All items are shipped by Yamato Transport Co., Ltd.
When the product is ready to be shipped, we will send you a shipping email with the tracking number. You can check the shipping status by entering the tracking number in the "Kuroneko Yamato Package Inquiry System".

* We do not ship to overseas or ship to our sales office. Please note.

For inquiries such as "change of delivery designation", "change of delivery address" after product shipment, or "product has not arrived even after the specified time", please check the slip number and contact the following directly. Please contact me.

Yamato Transport Co., Ltd. Service Center <br>Toll-free: 0120-01-9625
Business hours: 08:00-21:00

Can I cancel my order?

You can cancel your order immediately after completing your order.

[If you have not received a shipping completion email from us]

Cancellation is possible. Please contact us.

[If you have received a shipping completion email from us]

Cancellation is not possible at this point. After receiving the item, please contact us by phone, email, or contact us to let us know that you wish to return the item.

【Notes】

In the case of returns due to customer reasons other than initial defects, the customer will be responsible for the round-trip shipping and handling fees. Thank you for your understanding.

About payment method

What kind of payment method?

  • credit card
  • Cash on delivery (※ cash on delivery fee is borne by our company)
  • amazon pay, google pay, apple pay

Credit card * If the total purchase amount exceeds 300,000 yen (excluding tax), credit cards cannot be used. Services such as custom orders, repairs, club rentals, shaft exchanges, and grip exchanges cannot be used.

COD (Yamato Transport)
Please pay in cash. We will bear the cash on delivery fee. If you pay by cash on delivery, we will bear the cash on delivery fee. * If the total purchase amount exceeds 300,000 yen (excluding tax), cash on delivery cannot be used. We will ship it as soon as it is ready. Please pay the delivery person.

What is the shipping cost?

Shipping fee 600 yen Cash-on-delivery fee free Free for purchases over 10,000 yen

*If the destination is Hokkaido, Okinawa, or a remote island, a shipping fee of 1,000 yen will be charged. Please note.

About shipping

What is the date and time specified?

You can specify when ordering. If not specified, we will ship as soon as possible. .
The period and time that you can specify will vary depending on the delivery area and the time of the order. Please select after checking in the "Delivery date and time designation" column when ordering. However, due to road traffic conditions on the day of delivery, there may be cases where the desired date and time may be delayed. Please note that the specified date and time are only a guideline.

On Saturdays, Sundays, public holidays, the year-end and New Year holidays, and the summer season, we will respond after the next business day, so we may not be able to deliver on the desired date and time. Please note.

others

I want you to issue a receipt

After receiving the order, select the order from My Page or the order email and print it yourself. If you do not have an account and wish to issue a receipt, the enclosed invoice will be your receipt.

I want to return

We pay close attention to product management, but in the unlikely event that a "wrong product", "wrong quantity", or "defective product" occurs, we will replace it at our shipping cost. In that case, please contact us. However, please note that we cannot accept returns or exchanges after the product has been used or worn.

If the size does not fit or there is a problem with using or wearing, only if you have not worn it,
We accept exchanges for any reason, but only within 7 days after arrival. In this case, the shipping fee will be borne by the customer. *Please note that the customer will be responsible for the handling fee for the refund.

Note 1) Please be sure to contact us in advance using the inquiry form regarding procedures for returns and exchanges.
Note 2) Sale items cannot be returned unless there is a problem with the item.
Note 3) We cannot accept returns due to customer's convenience.
Note 4) Sale items can only be exchanged if they are in stock.

【Notes】

In the case of returns due to customer reasons other than initial defects, the customer will be responsible for the round-trip shipping and handling fees.
Thank you for your understanding.

Do you have any other questions?

Please contact us via the inquiry form or by phone.

Inquiry form

Saturdays, Sundays, holidays, year-end and New Year holidays, and summer holidays will be handled after the next business day.

0120-01-3672

AM10:00~PM5:00 (excluding weekends and holidays)