Order procedure

1 Product selection

On the product page, select the size, color, and quantity, and press the [Add to Cart] button.
If you register as a member and log in, you can shop more profitably.

2 Enter customer information

Please enter customer information such as delivery address.
* Customers who are logged in can select a registered delivery address.

3 Select delivery date and payment method

Select the delivery date and time and payment method, and enter your wishes for delivery and products in the remarks column.
In addition, customers who are logged in can use points.
Please note that we may not be able to meet your request depending on the content.
If you want the shortest delivery, please leave the initial display without specifying the delivery date and time.
We will ship the same day or the next day (often a business day if the store is closed).

4 Confirmation of order details

Confirm the order items and quantity, and press the [Order] button. Your order will be completed. Orders and deliveries of products are limited to customers living in Japan. Please note.
Note: zerofit.com products are available only for domestic delivery to residents of Japan.


inquiry

Please refer to the FAQ first. If you cannot find your inquiry, please contact us using the form below or by phone.

Inquiry form

phone
Toll-free: 0120-01-3672 (Reception hours 10:00-17:00)

e-mail
support@eon.co.jp


payment method

Credit card/cash on delivery/Amazon Pay/Google Pay/Apple Pay

credit card

Up to 300,000 yen.
Services such as custom orders, repairs, club rentals, shaft exchanges, and grip exchanges cannot be used.

cash on delivery

At the time of product delivery, you will be required to pay the delivery company in cash or by credit card.

When you are away

If you are absent, we will inform you by an absence notice. Please arrange redelivery according to the notice of absence.
Your order will be canceled if you do not receive it after the delivery company's deposit deadline (approximately one week after delivery).


About membership registration

Admission fee and membership fee are free. By registering as a member, you can use the following member services.

・Point service (500 points for new registration)
・Check your order/purchase history on My Page
・Omitting the input of orderer information (address, etc.) when placing an order
・Receive 50-100 points for product reviews.
・E-mail magazine service * Receipt is optional


Lost password

We will never contact you with your password by phone or email.
If you lose it, you will need to reset a new password.
To reset your password, click the account icon on the top right of the screen, and then reissue your password.


About stock display

Inventory is allocated when an order is completed.
Items in the shopping cart are not guaranteed.
When orders are concentrated or time has passed after putting it in the shopping cart,
Please note that we may run out of stock.


About notation such as product photos and information

In order to provide more accurate and easy-to-understand information for product specifications and notations on the site,
Please note that it is subject to change without notice.


About shipping and handling fees

・ Flat shipping fee of 600 yen
・Cash-on-delivery fee is free.
・In the case of transfer, the transfer fee is borne by the customer.

Free shipping and cash-on-delivery fees for purchases of 10,000 yen or more.

If you change the delivery date after the shipment is completed, the shipping fee for resending may be incurred.
Please note that the customer will be responsible for this.


About gift wrapping

Please "add wrapping" on the cart screen. We accept it for 100 yen.


Regarding delivery

The number of days until delivery is usually about 1 to 2 business days from the date of order, excluding holidays and holidays.
* It may take longer than usual depending on remote areas, weather and road conditions.
*We accept requests for delivery date and delivery time, but please understand that we may not be able to meet your request depending on the order status and delivery traffic conditions.
*If you do not receive the product after the storage period (2 weeks after shipment) of our affiliated Yamato Transport Co., Ltd., the package will be returned to us and the order will be automatically canceled.

Please contact the delivery company in charge written on the absence notification slip within the deadline. If the product is returned due to a long absence, we will not contact the customer.

Items that have been returned cannot be redelivered. Please note.
*We pay close attention to delivery, but there may be unavoidable delays due to bad weather (snow, heavy rain, etc.), traffic conditions (traffic jams during the year-end and New Year holidays, Obon, Golden Week, etc.). Please note.


About order cancellation

Please contact us by email or phone to cancel your order.
Cancellations cannot be accepted if the order has already been shipped due to the desired arrival date.
If you cancel due to long-term absence or refusal to receive, we may refuse to use our online store after that.
For product exchanges, please see the [Returns and Exchanges] section.


About returns and exchanges

Although we pay close attention to the management of our products,
In the unlikely event that there is a "wrong product", "wrong quantity", or "defective product" in the delivered content, we will replace it at our shipping cost.
In that case, please contact us.
However, please note that we cannot accept returns or exchanges after the product has been used or worn.
If the size does not fit or there is a problem with using or wearing, only if you have not worn it,
We accept exchanges even if it is for the customer's convenience,
I will limit it within seven days after arrival. In this case, the shipping fee will be borne by the customer.
*Please note that the customer will be responsible for the handling fee for the refund.

Note 1) Please contact us in advance by contacting us or calling (0120-01-3672) regarding the procedure for returning or exchanging.
Note 2) Sale items cannot be returned unless there is a problem with the item.
Note 3) We cannot accept returns due to customer's convenience.
Note 4) Sale items can only be exchanged if they are in stock.


Issuance of receipt

After receiving the order, select the order from My Page or the order email and print it yourself. If you do not have an account and wish to issue a receipt, the enclosed invoice will be your receipt.

call center
0120-01-3672
Reception hours 10:00 to 17:30 [closed on weekends and holidays]

e-mail
support@zerofit.com