guide

1. Product Selection

On the product page, select the size, color, and quantity, then click the "Add to Cart" button.
If you register as a member and log in, you can enjoy even better deals.

2. Enter your information

Please enter your details, such as your shipping address.
*Customers who are logged in can select a registered delivery address.

3. Select delivery date and payment method

Select the delivery date and time and payment method, and enter any requests regarding shipping or products in the comments section.
Additionally, logged-in customers can use points.
Please note that we may not be able to meet your request depending on the content.
If you would like the fastest delivery, please leave the delivery date and time as default without specifying a date.
We will ship your order on the same day or the next day (or on a business day if the store is closed).

4. Confirm your order

Confirm the items and quantity you wish to order, then press the [Place Order] button. Your order will then be completed.
Please note that product orders and deliveries are limited to customers residing in Japan.
Note: EON SPORTS OFFICIAL ONLINE STORE products are available only for domestic delivery to residents of Japan.

Please first refer to our FAQs .
If you cannot find your inquiry, please contact us using the form below or by phone.

Inquiry form

Phone (toll free): 0120-01-3672 (Hours 10:00-16:00)
Email: support@eon.co.jp

Credit card / Amazon Pay / Google Pay / Apple Pay / Pay Later (Payday)

1. Credit Card

The maximum usage limit is 300,000 yen.

2. Pay Later

• No credit card or prior registration required.
• Just enter your email address and mobile number and shop now.
• No matter how many times you shop in a month, you can pay in one lump sum the following month.
• Payment should be made by the 27th of the following month via convenience store payment, bank transfer, or direct debit (withdrawn on the 27th ).

[How to use]
① Select "Pay Later" as your payment method and enter your email address and mobile number.
② Enter the 4-digit authentication code sent via SMS to complete your purchase.
③ You will be notified of the billing amount via email and SMS between the 1st and 5th of the following month.
④ Please pay by the 27th of the following month via convenience store payment, bank transfer, or direct debit (withdrawn on the 27th).

[Regarding fees]
Direct debit: Free Bank transfer: Varies by financial institution Convenience store payment: Up to 356 yen (tax included)

In addition, if you verify your identity through the PayDy app, you can take advantage of convenient features such as the option to pay in three installments with no fees* and set a budget to prevent overspending.

Download the Paidy app here
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play Store: https://play.google.com/store/apps/details?id=com.paidy.paidy
*Only bank transfers and direct debits are free.
**Only available for purchases of 3,000 yen or more per transaction

When you are not at home

If you are not at home, we will notify you by sending an absence notice. Please follow the notice and arrange for redelivery.
If you do not receive your package within the delivery company's designated time frame (approximately one week after delivery), your order will be canceled. In that case, you will be responsible for the round-trip shipping costs.

There is no membership fee or membership dues.
For details, please check the " ZEROFIT CLUB MENBER'S page ."

You will receive points worth 1-5% of your payment amount, which can be used when shopping at a rate of 1 point = 1 yen.
Points are valid until the end of the month one year after the month of your last purchase.

Your password will never be sent to you by phone or email.
If you lose your password, you will need to set a new password.
To reset your password, click on the account icon in the top right of the screen and click on "Reissue password".

Inventory will be reserved when your order is completed.
Items are not secured when placed in your shopping cart.
If there is a large number of orders or if it has been a while since you placed the item in your shopping cart,
Please note that stock may run out.

In order to provide more accurate and easy-to-understand information regarding product specifications and descriptions on the site,
Please note that this information may change without notice.

・Home delivery: Shipping fee is 600 yen (1,000 yen for Hokkaido and Okinawa prefectures)
・Nekopos: Shipping fee is 250 yen (*Delivery date and time cannot be specified)

Free shipping on purchases over 10,000 yen (tax included).

On the cart screen, select "Select wrapping" and enter the number of items you require.

Orders placed before 12:00 will be shipped on the same day.
Delivery usually takes about 1-2 days from the date of order.
*Depending on the remote location, weather, and road conditions, delivery may take longer than usual.
*We accept requests for delivery dates and times, but please note that we may not be able to meet your requests depending on the order status and traffic conditions for delivery.
*If you do not receive your item within the storage period of our partner Yamato Transport (one week after shipment), the package will be returned to us and your order will be automatically cancelled.

Please contact the delivery store indicated on the delivery notice within the specified period. If the product is returned due to an extended absence, we will not contact you.

Please note that we cannot redeliver products that have been returned.

If you wish to cancel your order, please contact our Returns Centre .

*Cancellation cannot be accepted in the following cases.
・If the item has already been prepared for shipping or has already been shipped

Please note that if you contact us through the inquiry form rather than through the Returns Center listed above, and if your inquiry regarding cancellation is received outside the Customer Center's business hours, we will confirm your request on the following business day. Therefore, if the item has already been prepared for shipping or has already been shipped at the time of confirmation, we will not be able to accept your cancellation.
Please be aware of this in advance.

Please apply for a return or exchange request via the inquiry form within 7 days of receiving the product.

■In cases where the cause is due to our company <br/>If the product is defective or damaged, we will accept returns or exchanges at our expense.
*If replacement stock is not available, a refund will be provided.

■In case of customer's convenience <br/>Return shipping charges will be prepaid (at the customer's expense).
*If you send the item cash on delivery, a flat-rate return shipping fee of 1,650 yen (tax included) will be deducted from the refund amount.

＜If you return a product without contacting us in advance＞
We will not contact you at all.
Please contact us in advance with your order details and order number.

■Conditions for non-returnable/exchangeable items <br/>Before returning an item, please check that none of the items listed below apply to returns or exchanges.
We do not accept returns or exchanges for these products.

・Purchases made at any store other than our online store (including stores)
・Sale price/outlet/lucky bag item ・The return deadline has passed ・You have not contacted us for a return or exchange ・Accessories such as tags, packaging, novelties, buttons, etc. are missing or damaged ・The item has been altered (hemming, etc.)
・Used (only for temporary fitting)
- Has been washed - Has been damaged, scratched, or soiled while in the customer's possession (including animal hair, other fibers, dust)
・Products that have an odor ・Products that have been excessively returned or exchanged ・Products that have been purchased or procured through fraudulent means (including cases where we determine that such purchases are fraudulent)
・If you are requesting an exchange or return of 10 or more items of the same product number ・Sale items (excluding products that are defective)
- Other cases where we deem it inappropriate to accept an exchange or return.

Due to changes in Yamato Transport's terms and conditions, if you change your delivery address after ordering a product, you may be charged an additional forwarding fee.
In this case, the transfer fee will be paid by the customer to the delivery company when you receive the product.
Regarding forwarding fees, even if the item is a gift, the customer who receives the package will be responsible for paying the shipping charges.
Please be careful when entering your delivery address before placing your order.

<Example of when the recipient pays the forwarding fee on a cash-on-delivery basis>
[Example 1] The delivery address is changed due to an incorrect delivery address or postal code entered when placing an order. [Example 2] The delivery address is forwarded at the recipient's request (from home to work, etc.).
[Example 3] The address provided by the sender has changed due to moving, etc., so the package will be forwarded to the new address.

*Forwarding fees are determined by the shipping company. For details, please contact the Yamato Transport delivery office .

Please note that in order to prevent duplicate issuance, we do not issue receipts or include them in your package.
Receipts can be issued from the "Purchase Completion Page" or "Order History" on your My Page .