Thank you for your continued patronage of the ZEROFIT official online store.
We would like to inform you that we will be closed during the New Year holidays as follows.
We apologize for any inconvenience caused, and appreciate your understanding and cooperation.
■ New Year's holiday
Thursday, December 28, 2023 - Thursday, January 4, 2024
We will respond to inquiries in order starting from Friday, January 5th.
* We cannot accept changes or cancellations after an order has been placed.
* Depending on the order situation, it may not be possible to ship all orders on the same day on New Year's Day.
* If you fill in the remarks field, the item will be shipped after the business day (weekday) as we will need to check the contents before shipping.
| 12/27 (water) |
12/28 (wood) |
12/29 (Money) |
12/30 (soil) |
12/31 (Day) |
1/1 (Holiday) |
1/2 (fire) |
1/3 (water) |
1/4 (wood) |
1/5 (Money) |
1/6 (soil) |
|
|---|---|---|---|---|---|---|---|---|---|---|---|
| Order acceptance | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ | ○ |
| Shipping operations | ○ | ○ | ○ | ○ | ○ | △ | ○ | ○ | ○ | ○ | ○ |
| inquiry | ○ | Closed | Closed | Closed | Closed | Closed | Closed | Closed | Closed | ○ | Closed |
* Depending on the contents of your order, we may contact you to confirm. If we are unable to contact you, your order may be shipped after the holiday. Thank you for your understanding.
■ Regarding deliveries during the New Year holidays If you are unable to receive your product due to being absent, please contact the shipping company immediately.
Please note that even if you are unable to collect the item and it is returned to us after the storage period has expired, we will still charge you for the item.
■ Regarding inquiries We will respond to all inquiries in order starting from Friday, January 5th .
We expect to receive a large number of inquiries after the holidays, so it may take some time for us to respond to your inquiry.
■ Regarding delivery delays
Currently, shipping companies are in the busy season, so delivery delays are likely to occur.
Please avoid picking up your order on the day of use and allow plenty of time for picking up your order. During the year-end and New Year holidays, there will be more cases of delivery delays due to traffic conditions and an increase in the volume of packages handled by shipping companies. There is also the possibility of delays due to weather such as snowfall. We cannot accept cancellations due to delivery delays, so we ask that you place your order with plenty of time to spare.
■ Yamato Transport: For delay information, please click here: https://www.kuronekoyamato.co.jp/ytc/chien/chien_hp.html
