Thank you very much for your continued patronage of our products.
We have decided to voluntarily recall the following products in light of the fact that there have been cases of color fading in the navy color of the products listed below.
Therefore, if you have purchased the navy color Ice Skin (mock neck/V-neck), please discontinue use immediately as there is a possibility of color fading or color transfer. We apologize for the inconvenience, but we ask that you please complete the refund/exchange application form below.
We deeply apologize for any inconvenience caused to our customers.
We will strive to further strengthen our quality control to prevent such incidents from recurring in the future.
We appreciate your continued patronage.
If you have any questions or concerns, please feel free to contact us.
We appreciate your cooperation.
■ Applicable products
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Ice Skin Mock Neck / Navy / S to XL
Ice Skin V-neck / Navy / S to XL
*The white color of this product will not fade.
Ice Skin
Product description: https://zerofit.com/products/ice-skin
■ Defective content
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Color fading
The cooling print applied only to the inside of the garment has faded (navy only).
detail
-Ice Skin Navy color faded when washed.
- When I wore a polo shirt over the Ice Skin Navy and sweated (when the cooling print got wet), the color transferred to the polo shirt.
After investigating, we found that the cause was the pigment in the cooling print.
The navy colored models use dark pigments that may transfer color to lighter colored clothing when wet with sweat or other liquids.
The white color model has a light pigment, so there were no issues with color transfer.
■ About refund procedures
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We will provide a refund to those who purchased the affected products.
In addition, if color transfer occurs to your clothing when wearing this product, we will guarantee the full retail price of the clothing.
- Customers who purchased from our online store (this site): Refunds have been made
- If color transfer occurs on your clothes when wearing this product: Please contact us using the inquiry form. We will guarantee the full retail price of your clothing.
■ Inquiry form
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https://zerofit.com/pages/contact
■ Customers who purchase from mass retailers, street stores, or websites not operated by our company
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Please apply for a refund or exchange using the form below.
https://form.run/@zerofit-iceskin-navy-colorfading
